WORLD CLASS SUPPORT
A TEAM OF DEDICATED PROFESSIONALS
SUPPORT FOR THE ENTIRE SOLUTION
We support the entire solution that is provided to the customer. There are many different components involved in a fully automated solution. There is no need to call multiple companies to find a resolution. As a systems integrator, we support the entire automated and/or software solution. Cirrus Tech, Inc. will work to support any issue that may arise and will communicate the progress until a final resolution is reached and verified by the customer that the issue is resolved. Our commitment is to provide high quality support for all of our products to all of our customers.
MULTIPLE SUPPORT OPTIONS
Cirrus Tech, Inc. offers 24/7/365 access to experts that understand your warehouse or distribution center environment. Customers can call day or night, weekday or weekend – even holidays – to connect directly with a knowledgeable Cirrus Tech support team member. There are multiple channels that we provide to access to our support:
- Support Call Line
- Web-based Support
Choosing Cirrus Tech to manage and support our entire warehouse (Automation, WMS, Wine and Keg Picking System) has turned out to be one of the best decisions we've ever made. Cirrus Tech's commitment to partnership, coupled with their exceptional 24/7 support, has helped Eagle Rock take control of our warehouse. We are proud to be partners with Cirrus Tech.
The Cirrus Crane System will increase our available pallet storage significantly. When we take into account the organization and many efficiencies the system will bring, this will be a real game changer for us in our warehouse.
With the gravity-feed conveyor of the Cirrus Tech Crane System, it's just first in, first out...So it just eliminates all of the touching for about 70% of your product.
In terms of receiving, I don't have to carry a pallet 100 feet, 200 feet. It's just 20 feet away to getting input into our Cirrus Tech Crane System and I can input between three and four trailers at a time.
With Cirrus Tech we will receive product and put it in a rack location - it's in the system with one touch. The next time we touch it is for order building, and so we plan to take a minimum of four touches out of the process. That's where the efficiency is.
By choosing “The Crane” ASRS System from Cirrus Tech, we will gain efficiencies through our entire warehouse; how we receive, rotate and shuffle back stock, cycle count and replenish pick locations. The real surprise will be the efficiencies gained on the load building side. Cirrus Tech’s “Crane” and voice solutions will help us in all areas of the warehouse.
The Cirrus Tech Crane System provided our company an opportunity to consolidate an entire warehouse (Norfolk, NE) into the existing warehouse here in Fremont, NE. It will incorporate 5 years of growth while providing less than a 5 year ROI with the efficiencies of the system.
My picking with the Cirrus Tech Directed Picking solution is at least 3 times faster and more accurate than when our employees picked orders manually using a sheet of paper.
The Cirrus Tech Crane System not only saved us from doing a costly expansion, it also helped us organize our warehouse in a manner that put efficiencies in places that we would have never realized by building a new warehouse.
A major advantage of the Cirrus WMS is being able to know where all of the SKU’s are at any given time. This is especially helpful during crunch times when that rarely requested item would otherwise have to be hunted down in the warehouse. Now, the system instantaneously tells us where to find it.