OUR CUSTOMER-CENTRIC APPROACH
OUR SALES PROCESS
Our sales process is a consultative approach built on our reputation with our customers and prospective clients. We always uncover the warehouse business processes and procedures with each new prospect and on any new project for our existing customers. Gathering all the business data is key to finding the right software and/or automated solution that best fits our customer’s business case and requirements. We are committed to providing every customer and prospective client with our 6C Approach. Ask any of our customers and they will attest to our commitment and reputation during the sales and post sales process.
OUR IMPLEMENTATION PROCESS
Upon choosing Cirrus Tech, Inc. as an automation and/or software provider and partner, you will be provided immediately with a project manager that will communicate with you throughout the implementation process. It is the project manager’s responsibility to deliver our projects on time and in budget for our customers. Our project manager tracks everything from the shipment and delivery of hardware equipment to the installation of all hardware and software components. Once we implement our solution we train all applicable employees on how to operate the software and/or automated system. Each project manager knows that the job is not completed until the customer is 100% satisfied with our solution. We handle the entire implementation from start to finish for all of our turnkey solutions.
OUR SUPPORT PROCESS
Cirrus Tech, Inc. provides high quality 24/7/365 support to all of our customers. We will support your entire solution and provide you with a technical resource that is knowledgeable about your business and our solutions. We pride ourselves on providing high quality customer support and we know that your operations are mission critical and operate in a 24/7/365 environment. Whatever time of the day you need us, we have you covered.
Choosing Cirrus Tech to manage and support our entire warehouse (Automation, WMS, Wine and Keg Picking System) has turned out to be one of the best decisions we've ever made. Cirrus Tech's commitment to partnership, coupled with their exceptional 24/7 support, has helped Eagle Rock take control of our warehouse. We are proud to be partners with Cirrus Tech.
The Cirrus Crane System will increase our available pallet storage significantly. When we take into account the organization and many efficiencies the system will bring, this will be a real game changer for us in our warehouse.
In terms of receiving, I don't have to carry a pallet 100 feet, 200 feet. It's just 20 feet away to getting input into our Cirrus Tech Crane System and I can input between three and four trailers at a time.
With Cirrus Tech we will receive product and put it in a rack location - it's in the system with one touch. The next time we touch it is for order building, and so we plan to take a minimum of four touches out of the process. That's where the efficiency is.
By choosing “The Crane” ASRS System from Cirrus Tech, we will gain efficiencies through our entire warehouse; how we receive, rotate and shuffle back stock, cycle count and replenish pick locations. The real surprise will be the efficiencies gained on the load building side. Cirrus Tech’s “Crane” and voice solutions will help us in all areas of the warehouse.
The Cirrus Tech Crane System provided our company an opportunity to consolidate an entire warehouse (Norfolk, NE) into the existing warehouse here in Fremont, NE. It will incorporate 5 years of growth while providing less than a 5 year ROI with the efficiencies of the system.
My picking with the Cirrus Tech Directed Picking solution is at least 3 times faster and more accurate than when our employees picked orders manually using a sheet of paper.
The Cirrus Tech Crane System not only saved us from doing a costly expansion, it also helped us organize our warehouse in a manner that put efficiencies in places that we would have never realized by building a new warehouse.
A major advantage of the Cirrus WMS is being able to know where all of the SKU’s are at any given time. This is especially helpful during crunch times when that rarely requested item would otherwise have to be hunted down in the warehouse. Now, the system instantaneously tells us where to find it.